RBI allows urban co-operative banks to offer door-step banking services


The Reserve Bank of India (RBI) in its Monetary Policy Committee meeting today announced measures to boost cooperative banks and pass on the benefits to its customers. Among them, the RBI governor, Shaktikanta Das, announced that urban co-operative banks can also offer doorstep banking services to its customers.

As per the RBI meet, “ In order to attain harmonization of regulatory framework across REs and to provide convenience of banking services to the customers at their door-step, it has been decided to permit UCBs to extend doorstep banking services to their customers on par with scheduled commercial banks. A detailed circular will be issued separately.”

“This initiative attempts to make banking services more accessible to senior citizens and disabled individuals,” Das said.

Although not formally defined, the term Urban Co-operative Banks (UCBs) refers to primary cooperative banks based in urban and semi-urban areas. According to the RBI, “Primary Cooperative Banks, popularly known as Urban Cooperative Banks (UCBs) are registered as cooperative societies under the provisions of, either the State Cooperative Societies Act of the State concerned or the Multi State Cooperative Societies Act, 2002.”

According to

website, these are the services offered under Door step banking.

Doorstep Banking (DSB) Services

  • Cash pickup.
  • Cash delivery.
  • Cheque pickup
  • Cheque requisition Slip pickup.
  • Form 15H pickup.
  • Delivery of Drafts.
  • Delivery of Term Deposit AdviceDelivery of Term Deposit Advice.
  • Life Certificate Pickup.
  • KYC documents pickup.

While, services may differ depending on the bank. However, most of the basic banking services will be offered. One should check the fees and charges before opting for any services.

How to avail doorstep banking

Many banks provide doorstep banking services to their customers, particularly for senior citizens and the disabled.

Check with your bank to see if your local branch offers doorstep banking services. You can find out by visiting the bank’s website or calling the customer service line. While, some banks may charge depending on the service and customers.

Other measures announced

  • Individual house loan limits set by urban and rural cooperative banks are being raised upwards by more than 100% to reflect the increase in housing values over the last decade.
  • Within a limit of 5% of their total assets, rural co-operative banks can now lend money for commercial real estate or residential housing projects.



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